Refund Policy
Well... this is awkward. I'm sorry to see you are wanting a refund.
If there is anything I can do for you to make things better, please let me know by reaching out via the Live Chat on the main Home Page, email, or Instagram Messages which you can find on our Contact page.
However, if you are truly unhappy with your product, then by all means, you can request a refund within 30 days of receiving the product.
The product must be unopened and no damage to the box or the refund cannot proceed.
If however, the goods were damaged in transit, please reach out to me so that I can assist you further.
Refunds are processed back into to the original payment method used.
For any of our products you have bought online, you have a legal right to change your mind within 30 days from the date of purchase and receive a refund in full, unless our products were sealed for health protection or hygiene purposes, and you have unsealed them.
Due to the nature of our products, we therefore cannot accept any returns where the product has been opened.
When you’re sending products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring the products are returned to us undamaged. Failing to do so, or returning opened goods, will not ensure you a refund.
UNDELIVERED PRODUCTS
Be sure to check any safe places, out houses, recycling boxes and with your neighbours if possible.
If you think a product hasn’t been delivered, please check with your local postal provider to see if they’re holding it.
Being a UK customer, this is likely to be your local Royal Mail delivery office. Feel free to check via this site: https://www.royalmail.com/delivery-and-collection-office-finder
DEFECTIVE, FAULTY OR DAMAGED PRODUCTS
If any of our products are defective or damaged in transit to you, we will provide you with a replacement, or if the same product is unavailable, then a suitable alternative if possible or, at our discretion, a refund.
We will bear the delivery costs incurred by you in returning the defective or damaged product to us as long as you provide us with documentary evidence supporting those delivery costs prior to sending the product and provided we agree that the product is defective or damaged.
CHANGING YOUR MIND
For any of our products you’ve bought online, you have a legal right to change your mind within 30 days and receive a refund, unless our products were sealed for health protection or hygiene purposes, and you have unsealed them or tore open the box.
Due to the nature of our products, we therefore cannot accept any returns where the product has been opened.
When you’re sending products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring the products are returned to us undamaged.
Failing to do so, or returning opened goods, will not ensure you a refund.
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EVENTS BEYOND OUR CONTROL
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